Frequently Asked Questions

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General FAQs

  • How do I scan for TV channels if there are new ones available?

    Your TV settings menu will have an option for CHANNEL, in this menu there is an AUTO CHANNEL SCAN option. Make sure your TV is connected to an outdoor antenna that supports digital receptions then select AUTO SCAN to a begin a scan for channels available. If you need further instructions please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • Why does my TV not turn on?

    Some Hisense TV’s will have a mains power switch located under the front screen, ensure that this is switched on after plugging the TV into a working power outlet. If you need further instructions please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • How do I access HD free-to-air channels?

    Specific Hisense TV’s support the HD free-to-air channels which can be accessed by performing an auto scan of TV channels on your TV product. If you need further instructions please refer to your product manual or be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • How do I get Netflix?

    Television models with a dedicated Netflix button on the remote control can easily be identified as supporting Netflix. On these models the Netflix service is pre-loaded and can be launched with the Netflix button on the remote. 

    *Internet connection and streaming services membership (where applicable) required.
    Internet usage charges and conditions apply. 
    Contents and features will vary from time to time without notice

    If you have any questions please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • The volume of the TV doesn’t seem loud, what can I do?

    All Hisense TV’s have pre-set Sound Mode settings which can be adjusted by accessing the Sound Settings Menu. Audio from the TV can chang depending on the size of the room it is set up in and if there is anything blocking the TV’s built in speakers. If you need further instructions please be with your product and contact Hisense Customer Support. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • How can I get the latest firmware for my TV?

    Hisense Customer Support provide all television firmwares and are required to verify your specific television before providing any firmware. If there is an available firmware version available we will provide it immediately for you to access along with instructions on how to update. Please be with your product and contact Hisense Customer Support on 1800 447 367. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • Where do I find the firmware version for my TV?

    Hisense Customer Support provide all television firmwares and are required to verify your specific television before providing any firmware. Please contact Hisense Customer Support together with your product on 1800 447 367. Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • I have lost or damaged my remote. How do I get a new one?

    You can order a new remote control by contacting our Customer Support Centre on 1800 447 367 or sending them an email ([email protected])  with the model and serial number of your Television. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My remote control isn’t working. What can I do?

    Replace the batteries or if they are new make sure the batteries are placed correctly (negative and positive facing the right way as per the diagram in the remote itself). Pointing the remote directly at the TV press a button any button the remote to test this has resolved the issue. If you are still having difficulties make sure you are with your product and contact Hisense Customer Support on 1800 447 367. Hours of Operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • How do I watch 4K content?

    Specific Hisense TV’ models support the playback of 4K content via HDMI, USB3 or streaming service via Netflix (subscription required). If you have any questions please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of Operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My TV picture is too Dark/Bright. What do I do?

    Depending on the content being watched, picture settings may need to be adjusted manually. You can easily do this by accessing the TVs settings and navigating to the video section to adjust brightness as well as other video settings. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of Operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • There is water around my refrigerator and on the floor. What can I do?

    Moisture will build up if the refrigerator door is obstructed or not sealing properly. Verify nothing is blocking the door from closing and the door is sealing all around the edges. If you have any concerns, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • There is liquid inside by refrigerator. What can I do?

    Make sure to wipe any liquids on the inside of your  refrigerator and verify over the next few days if this reoccurs. This may be caused by condensations like placing warm food items in a cold refrigerator. The shelves and storage compartments of your refrigerator must be keps dry of liquids at all times. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • Frost has built up in my freezer. What can I do?

    Manual defrost freezer models accumulate frost and requires it to be manually defrosted. To manually defrost your product, disconnect the unit from power for the frost to thaw and melt. DO NOT use a sharp object to remove the frost as this may cause damage to yourself or the product. Once the frost is melted remove all water using a towel and sure the product is dry. Once dry, reconnect the unit to power and allow at least 3 hours to reach temperature setting. If you have any further questions or are experiencing difficulties please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • The refrigerator sides seem to get warm, is this normal?

    Sides of the refrigerator get warm and this is normal. Make sure the product has adequate  gaps all around to ensure good ventilation. If you have any further questions please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • Should my Refrigerator be making noise when in use?

    A refrigerator makes a variety of different noises during operation and this is normal. This mostly due to the product maintaining its temperature setting. The noises may come from a variety of different sections of the product like the compressor, the fan or even the cooling refrigerant. If you have any further concerns, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My frozen products are melting in my freezer. What can I do?

    Verify the product is securely plugged into a working power point. Once verified make sure the door is sealing tightly. If the door is not sealing properly please refer to our door seal FAQ. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My Fridge is not cold enough, what can I do?

    Verify the temperature settings are correctly set. Make sure to avoid blocking airflow vents within the product with contains or stored food items as this may reduce cool airflow from being distributed evenly. Putting warm/hot food inside the fridge will also effect the temperature of the refrigerator. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My refrigerator is not sealing, what can I do?

    Using a damp wash cloth, wipe the entire rubber edge of the door seals as well as the fridge contact points. Verify the seal is pushed in firmly all around the edges and test the door is correctly sealing. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • I can’t close my refrigerator door completely. What do I do?

    Inspect that no containers or food tems are blocking or affecting the door from closing. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

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