Frequently Asked Questions

General FAQs

  • There is water around my refrigerator and on the floor. What can I do?

    Moisture will build up if the refrigerator door is obstructed or not sealing properly. Verify nothing is blocking the door from closing and the door is sealing all around the edges. If you have any concerns, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • There is liquid inside by refrigerator. What can I do?

    Make sure to wipe any liquids on the inside of your  refrigerator and verify over the next few days if this reoccurs. This may be caused by condensations like placing warm food items in a cold refrigerator. The shelves and storage compartments of your refrigerator must be keps dry of liquids at all times. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • Frost has built up in my freezer. What can I do?

    Manual defrost freezer models accumulate frost and requires it to be manually defrosted. To manually defrost your product, disconnect the unit from power for the frost to thaw and melt. DO NOT use a sharp object to remove the frost as this may cause damage to yourself or the product. Once the frost is melted remove all water using a towel and sure the product is dry. Once dry, reconnect the unit to power and allow at least 3 hours to reach temperature setting. If you have any further questions or are experiencing difficulties please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • The refrigerator sides seem to get warm, is this normal?

    Sides of the refrigerator get warm and this is normal. Make sure the product has adequate  gaps all around to ensure good ventilation. If you have any further questions please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • Should my Refrigerator be making noise when in use?

    A refrigerator makes a variety of different noises during operation and this is normal. This mostly due to the product maintaining its temperature setting. The noises may come from a variety of different sections of the product like the compressor, the fan or even the cooling refrigerant. If you have any further concerns, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My frozen products are melting in my freezer. What can I do?

    Verify the product is securely plugged into a working power point. Once verified make sure the door is sealing tightly. If the door is not sealing properly please refer to our door seal FAQ. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My Fridge is not cold enough, what can I do?

    Verify the temperature settings are correctly set. Make sure to avoid blocking airflow vents within the product with contains or stored food items as this may reduce cool airflow from being distributed evenly. Putting warm/hot food inside the fridge will also effect the temperature of the refrigerator. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My refrigerator is not sealing, what can I do?

    Using a damp wash cloth, wipe the entire rubber edge of the door seals as well as the fridge contact points. Verify the seal is pushed in firmly all around the edges and test the door is correctly sealing. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • I can’t close my refrigerator door completely. What do I do?

    Inspect that no containers or food tems are blocking or affecting the door from closing. If the issue persists please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • Is in-home service available?

    Certain models are eligible for in-home warranty service at no additional charge within the warranty period. Please verify your warranty information for your specific model or please call 1800 447 367 to speak directly to a Hisense Customer Support representative 7 days per week.

    *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

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