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32in M2160 (33M2160)

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Frequently Asked Questions

  • How do I scan for TV channels if there are new ones available?

    Your TV settings menu will have an option for CHANNEL, in this menu there is an AUTO CHANNEL SCAN option. Make sure your TV is connected to an outdoor antenna that supports digital receptions then select AUTO SCAN to a begin a scan for channels available. If you need further instructions please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • The volume of the TV doesn’t seem loud, what can I do?

    All Hisense TV's have pre-set Sound Mode settings which can be adjusted by accessing the Sound Settings Menu. Audio from the TV can chang depending on the size of the room it is set up in and if there is anything blocking the TV's built in speakers. If you need further instructions please be with your product and contact Hisense Customer Support. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • How can I get the latest firmware for my TV?

    Hisense Customer Support provide all television firmwares and are required to verify your specific television before providing any firmware. If there is an available firmware version available we will provide it immediately for you to access along with instructions on how to update. Please be with your product and contact Hisense Customer Support on 1800 447 367. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • Where do I find the firmware version for my TV?

    Hisense Customer Support provide all television firmwares and are required to verify your specific television before providing any firmware. Please contact Hisense Customer Support together with your product on 1800 447 367. Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • I have lost or damaged my remote. How do I get a new one?

    You can order a new remote control by contacting our Customer Support Centre on 1800 447 367 or sending them an email ([email protected])  with the model and serial number of your Television. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

  • My remote control isn’t working. What can I do?

    Replace the batteries or if they are new make sure the batteries are placed correctly (negative and positive facing the right way as per the diagram in the remote itself). Pointing the remote directly at the TV press a button any button the remote to test this has resolved the issue. If you are still having difficulties make sure you are with your product and contact Hisense Customer Support on 1800 447 367. Hours of Operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Warranty

Each Hisense product comes with a warranty to provide our customers with the peace of mind that, should something go wrong, we will stand behind our products. Because warranties vary by product, please see the warranty card in your product’s box for complete details and the most up to date information.

* Terms and conditions apply, please call 1800 HISENSE (1800 447 367) for further details or download Warranty Terms & Conditions via links above.

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Phone: 1 800 447 367

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Hisense Australia

Phone: 1 800 447 367

Customer Service Hours:
8:30am to 7:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday

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