Hisense HiClips Warranty & Returns Policy
Available for HiClips Purchases from the Hisense Online Store
Thank you for purchasing your HiClips earbuds.
Please read our unified policy guidelines below to see what information applies to your specific situation, followed by instructions on how to log your request.
30-Day Sound Satisfaction Guarantee
At Hisense, we want you to be just as excited about your new headphones as we are.
We are confident that once you experience the new HiClips earbuds, you will never want to take them off.
But, if they are not the perfect fit or do not meet your expectations, we have you covered.
That is why we offer our 30-Day Sound Satisfaction Guarantee for all customers who purchase our new HiClips Open Clip-On Wireless Earbuds directly from the Hisense Online store.
If things do not go to plan, our return process is straightforward.
Your Consumer Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Essential Information
Dead on Arrival (DOA) Window
Valid for 14 calendar days from the physical date of delivery.
Covers structural, cosmetic, or electric faults present strictly at the exact point of delivery straight out of the box.
Standard Manufacturer Warranty
Valid for 12 calendar months from the physical date of delivery.
Covers internal component failures, wireless pairing faults, or core manufacturing defects developed under standard domestic usage.
Validation Requirements
To log any claim within our website, manual verification is mandatory for all applications. You must provide:
Your Online Order Reference Number
Your digital Proof of Purchase (Tax Invoice)
How to Lodge Your Return
Do not mail your HiClips back to our warehouse without an active return authorisation. To start the process, initiate contact via one of our three customer service channels:
Email Support:
Send your request to service.au@hisense.com
Phone Support:
Call our customer service hotline directly at 1800 447 367
Live Chat:
Visit Hisense.com.au/contact-us or click the web chat bubble
Packing and Shipping Instructions
Once our support team approves and logs your request, a Prepaid Return Shipping Label will be sent to your email.
Follow these steps to send your item back:
Pack Securely:
Place your HiClips earbuds, wireless charging case, charging cables, and user manuals back into the original retail box. Secure it inside a mailing package.
Provide the Label:
Locate the Prepaid Return Shipping Label sent to your email. Print off the attached PDF in this email.
Drop Off:
Take your package to any local Australia Post branch.
The post office staff will scan the code and print the shipping label for you if you are unable to.
Sender Responsibility:
Please keep the physical lodgement receipt handed to you by Australia Post.
The product remains your responsibility until it has been safely delivered to our warehouse and verified by our staff.
Warehouse Assessment and Processing Timelines
We will inspect the item at our warehouse.
Our technical team will verify and finalise assessment within 7 to 10 business days from the official intake timestamp.
Approved refunds are finalised and processed within 7 to 10 business days from the date of the confirmed fault or physical receipt back at our warehouse.
Approved replacement units are finalised, processed and shipped within 7 to 10 business days from the official date the technical fault is confirmed.
Hisense HiClips FAQ’s
What is the 30-Day Sound Satisfaction Guarantee?
You can try your HiClips earbuds and test it’s secure, ergonomic fit in your daily life.
If you are not satisfied with the fit, comfort, or audio, or simply change your mind, you can return them within 30 days of the date of delivery.
Are there any restocking or handling fees?
No. All eligible returns receive a full value resolution without any deductions.
How do I ship the product back?
We provide a digital Prepaid Return Shipping Label via email once your claim is approved.
You just present the label at your local post office.
They will handle the return shipment at no cost to you.
Even If I just changed my mind?
Yes. If the box is completely unopened, all original factory seals must remain intact, and the item must be in pristine, resaleable condition.
If I opened the box and used them?
You are fully covered under our 30-Day Sound Satisfaction Guarantee. Opened items must be clean, hygienic, completely free from cosmetic scratches, and show no physical impact damage.
Voiding Conditions
This guarantee is automatically voided, and you will not be eligible for a return, if:
· The unit has been tampered with, or modified by non-Hisense personnel, or
· Product damage results from moisture exposure exceeding the device’s IP54 parameters, misuse, or neglect.
How do I start my return claim?
For more detailed instructions, click here