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Hisense Australia Pty Ltd Data Privacy Statement

Last updated: March 24, 2025

1.Introduction

Hisense Australia Pty Ltd., Level 1, 37 Dalmore Drive, Scoresby VIC 3179, Australia, (“Hisense”, “we”, “our”, or “us”) commit to protect your personal information and use commercially reasonable efforts to securely store and carefully process the information you share with us. We highly value your trust to improve your lives’ efficiency and comfort by offering reliable home appliances. We are sharing our privacy statement with you so that you know exactly how we collect, use, and otherwise handle information and how we keep it secure and share it with third parties.  Hisense is bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth). 

2.Applicability

We strive to be clear about how we collect, process, use, disclose, transfer and store your personal information. This Privacy Statement applies to the collection, use, disclosure and handling of Personal Information by Hisense and its associated entities, including Personal Information collected via our website (http://www.hisense.com.cn/au) and/or Hisense’s online applications that refer to or link to this Privacy Statement (collectively, our “Services”) and any other Personal Information that you provide to us, or we otherwise collect.

It is important that you read this Privacy Statement carefully because by continuing to use Hisense websites and/or providing us with personal information, you accept this Privacy Statement as it applies from time to time, and you consent to our collection, holding, use, and disclosure of your information that is collected by us or submitted to us as described in this Privacy Statement and other written notices we may give to you. If we are not able to collect personal information about you we may not be able to provide you with products, Services and assistance to the extent that they require us to collect, use or disclose personal information.

3.Personal Information We Collect and Hold

“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

We may collect and hold the following types of information:

  • Your identification information: email address, first name, last name, date of birth, and Mobile number
  • Your financial information: banking or credit card information or other information about your financial circumstances, as applicable
  • Your contact or delivery information: email address, telephone number, mailing or street address, and other contact details
  • Information about the Hisense devices or Services you purchase or enquire about, including warranty details
  • Information about the comments you make on our websites or social media accounts, or you provide to us in response to any competitions, promotions, and customer surveys, or any additional information relating to you that you provide to us directly or indirectly through our Services or to our representatives
  • Records of the Services we have provided to you or that you have enquired about, including any complaints, requests, claims, or after-sales service issues or queries
  • Your unique device identifiers, IP address, operating system version, and settings, including the regional and language settings, of the device you use to access the Services (please refer to “cookie use” below for further information on this technology)
  • The necessary information used for our Services registration, as applicable
  • Preferences you have submitted, including your preferred settings for your use of the Services
  • Promotions and feedback information, we may collect or obtain your personal information relating to your voluntary participation in a promotion or survey that we may ask you to complete for purposes such as marketing, research.
  • If it relates to a job application or business with us, information provided for the application, either by you or third parties (sensitive information and/or government-related identifiers may be included)