FreeviewPlus is a new television service delivered via broadband providing a state of the art EPG and seamless access to Catch Up TV across the Freeview networks, with the simple press of a button on the remote control.

Please call 1800 447 367 to speak directly to a Hisense Customer Support representative 7 days per week. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Please call 1800 447 367 to speak directly to a Hisense Customer Support representative 7 days per week. Our friendly support staff can provide updates on latest firmware availabilities for your specific Hisense TV and are best equipped to assist. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Manual defrost freezer models accumulate frost and require it to be manually defrosted. To manually defrost your product, disconnect the unit from power for the frost to thaw and melt. DO NOT use a sharp object to remove the frost as this may cause damage to yourself or the product. Once the frost is melted, remove all water using a towel and ensure the product is dry. Once dry, reconnect the unit to power and allow at least 3 hours to reach the temperature setting. If you have any further questions or are experiencing difficulties, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Make sure to wipe any liquids on the inside of your refrigerator and verify over the next few days if this reoccurs. This may be caused by condensation like placing warm food items in a cold refrigerator. The shelves and storage compartments of your refrigerator must be kept dry of liquids at all times. If the issue persists, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Moisture will build up if the refrigerator door is obstructed or not sealing properly. Verify nothing is blocking the door from closing and the door is sealing all around the edges. If you have any concerns, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Your TV settings menu will have an option for CHANNEL, in this menu there is an AUTO CHANNEL SCAN option. Make sure your TV is connected to an outdoor antenna that supports digital receptions then select AUTO SCAN to a begin a scan for channels available. If you need further instructions please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Certain models are eligible for in-home warranty service at no additional charge within the warranty period. Please verify your warranty information for your specific model or please call 1800 447 367 to speak directly to a Hisense Customer Support representative 7 days per week. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Verify the product is securely plugged into a working power point. Once verified, make sure the door is sealing tightly. If the door is not sealing properly, please refer to our door seal FAQ. If the issue persists, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

A refrigerator makes a variety of different noises during operation, and this is normal. This is mostly due to the product maintaining its temperature setting. The noises may come from a variety of different sections of the product, like the compressor, the fan, or even the cooling refrigerant. If you have any further concerns, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Verify the temperature settings are correctly set. Make sure to avoid blocking airflow vents within the product with containers or stored food items, as this may reduce cool airflow from being distributed evenly. Putting warm/hot food inside the fridge will also affect the temperature of the refrigerator. If the issue persists, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Inspect that no containers or food items are blocking or affecting the door from closing. If the issue persists, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Using a damp washcloth, wipe the entire rubber edge of the door seals as well as the fridge contact points. Verify the seal is pushed in firmly all around the edges and test the door is correctly sealing. If the issue persists, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Sides of the refrigerator getting warm is normal. Make sure the product has adequate gaps all around to ensure good ventilation. If you have any further questions, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Certain models are eligible for in-home warranty service at no additional charge within the warranty period. Please verify your warranty information for your specific model or please call 1800 447 367 to speak directly to a Hisense Customer Support representative 7 days per week. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

During operation, the refrigerant continually flows into the evaporation pipe by the running of the compressor, which results in this sound. This is normal.

Your TV settings menu will have an option for CHANNEL, in this menu there is an AUTO CHANNEL SCAN option. Make sure your TV is connected to an outdoor antenna that supports digital receptions then select AUTO SCAN to begin a scan for channels available. If you need further instructions, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Some Hisense TVs have a mains power switch located under the front screen. Ensure that this is switched on after plugging the TV into a working power outlet. If you need further instructions, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Specific Hisense TVs support HD free-to-air channels, which can be accessed by performing an auto scan of TV channels on your TV product. If you need further instructions, please refer to your product manual or be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Television models with a dedicated Netflix button on the remote control can easily be identified as supporting Netflix. On these models, the Netflix service is pre-loaded and can be launched with the Netflix button on the remote. *Internet connection and streaming services membership (where applicable) required. Internet usage charges and conditions apply. Contents and features will vary from time to time without notice. If you have any questions, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

All Hisense TVs have pre-set Sound Mode settings, which can be adjusted by accessing the Sound Settings Menu. Audio from the TV can change depending on the size of the room it is set up in and if there is anything blocking the TV’s built-in speakers. If you need further instructions, please be with your product and contact Hisense Customer Support. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Hisense Customer Support provides all television firmwares and is required to verify your specific television before providing any firmware. If there is an available firmware version, we will provide it immediately for you to access along with instructions on how to update. Please be with your product and contact Hisense Customer Support on 1800 447 367. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Hisense Customer Support provides all television firmwares and is required to verify your specific television before providing any firmware. Please contact Hisense Customer Support together with your product on 1800 447 367. Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

You can order a new remote control by contacting our Customer Support Centre on 1800 447 367 or sending them an email (service.au@hisense.com) with the model and serial number of your Television. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Specific Hisense TV models support the playback of 4K content via HDMI, USB3, or streaming services like Netflix (subscription required). If you have any questions, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Replace the batteries or, if they are new, make sure the batteries are placed correctly (negative and positive facing the right way as per the diagram in the remote itself). Point the remote directly at the TV and press any button to test if this has resolved the issue. If you are still having difficulties, make sure you are with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Depending on the content being watched, picture settings may need to be adjusted manually. You can easily do this by accessing the TV’s settings and navigating to the video section to adjust brightness as well as other video settings. If the issue persists, please be with your product and contact Hisense Customer Support on 1800 447 367. Hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

Certain models are eligible for in-home warranty service at no additional charge within the warranty period. Please verify your warranty information for your specific model or call 1800 447 367 to speak directly to a Hisense Customer Support representative 7 days per week. *Hisense Customer Support hours of operation are Monday to Friday 8:30am to 7:00pm AEST and weekends from 9:00am to 5:00pm AEST

1. Turn off and unplug your TV. 2. First, try using a dry, anti-static cloth and rubbing gently. 3. Use water to lightly moisten a clean, soft, dry cloth, and then rub the screen gently. Do not let water run down the screen or enter behind the screen frame. Wipe with a dry cloth after cleaning. 4. Important: Rub as gently as possible. LED screens can be damaged if you press too hard. 5. WARNING: Never use any type of window cleaner, alcohol, soap, scouring powder, or any cleanser that contains solvents. Never use abrasive pads or paper towels. This can scratch the screen and cause permanent damage. 6. Let the screen dry completely before plugging the TV back in.