Frequently Asked Questions
Q: Is ConnectLife a Hisense app?
Yes. ConnectLife is a smart home app that connects with compatible appliances, allowing you to remotely control your appliance, monitor its status, receive notifications, and access additional features and benefits*. Designed to make everyday living easier, ConnectLife helps create a smarter, more connected home.
*Features and functionality may vary by model.
Q: Why won’t my appliance connect?
The most common connectivity issues are due to the appliance serial number being entered/scanned incorrectly and/or the appliance not being connected to the wifi. Please note not all Hisense products are compatible with ConnectLife.
Q: Does ConnectLife need 2.4GHz Wi-Fi?
Yes. A 2.4GHz Wi-Fi network is required to connect and manage compatible appliances through the ConnectLife app.
Q: Is ConnectLife free?
Yes. The ConnectLife app is currently free to download and use with compatible appliances (as of September 2026).
Q: Can I control appliances when away from home?
Yes. The ConnectLife app allows you to control your compatible appliances whilst you are away from home, but it is only available on selected models across TVs, Laser TVs, Cooling, Laundry & Dishwashers.
Q: Does it work with Google Home / Alexa?
Yes. ConnectLife being Matter-enabled is compatible with both Google Home and Amazon Alexa, allowing you to control supported appliances using voice commands and smart home routines.
Please note that compatibility is available on selected TV, Laser TV, Cooling, Laundry, Dishwasher and HiClips models. Feature availability may vary by model and is subject to Australian safety and regulatory requirements for certain appliances.
Q: Which appliances work with ConnectLife?
ConnectLife is available on selected Hisense models across TVs, Laser TVs, Cooling, Laundry, Dishwashers and HiClips products. Compatible Models below:
- Fridges & Freezers
- Wine & Beverage Coolers
- Dishwashers
- Air Conditioning
- Laundry
- Audio
- TV/Laser
- All 2026 TV & Laser Models
































